dinar Help Center - Account, Payments & Support

We built the dinar Help Center because support should be self-service first. Most questions — how to reset your password, which payment methods work in your city, why a Champions League match settled the way it did — have clear answers that don't require waiting for a chat response. Our guides cover account security, KYC verification, deposit and withdrawal flows, sportsbook navigation, and game rules across football, table games, and slots.

Account setup and verification on dinar

Creating a dinar account takes five minutes. You provide your email, phone number, and a password, then confirm your email address via a link we send you. Once confirmed, your account is active and you can log in.

Before you deposit or withdraw, we require identity verification. This is a legal requirement in most jurisdictions where we operate. Our KYC (Know Your Customer) process asks for:

• A valid government-issued ID (passport, national ID card, or driver's license)
• Proof of address (utility bill, bank statement, or government letter dated within the last three months)
• A selfie holding your ID next to your face (to confirm you are the ID holder)

Our verification team reviews your documents within one business day. If your submission is clear and matches our requirements, your account is verified and you can deposit immediately. If we need clarification — for example, your address proof is unclear or your ID is expired — we'll send you a message explaining what we need and how to resubmit.

Once verified, your account remains verified. You don't need to re-verify for each deposit or withdrawal. However, if you change your name, address, or ID, you should update your account details and may need to re-verify.

Deposit methods and payment options

dinar accepts eight payment methods across Indonesia. Each method has its own processing time and minimum/maximum limits.

DANA

E-wallet; deposits settle within minutes. Minimum our welcome offer; maximum our welcome offer per transaction.

e-wallet

E-wallet; deposits settle within minutes. Minimum our welcome offer; maximum our welcome offer per transaction.

mobile banking

E-wallet; deposits settle within minutes. Minimum our welcome offer; maximum our welcome offer per transaction.

local payment

E-wallet; deposits settle within minutes. Minimum our welcome offer; maximum our welcome offer per transaction.

online payment

E-wallet; deposits settle within minutes. Minimum our welcome offer; maximum our welcome offer per transaction.

e-wallet

QR-code payment; deposits settle within minutes. Minimum our welcome offer; maximum our welcome offer per transaction.

Bank transfer (mobile banking, local payment, online payment, e-wallet)

Direct bank account transfer; deposits settle within one business day. Minimum our welcome offer; maximum our welcome offer per transaction.

To deposit, log into your dinar account, navigate to the Deposit section, select your payment method, and enter your amount. Follow the payment gateway instructions (you'll be redirected to your bank or e-wallet app to confirm). Once confirmed, your balance updates in your dinar account.

Withdrawals and payout procedures

Withdrawals on dinar follow the same payment methods as deposits. If you deposited via e-wallet, you can withdraw to mobile banking. If you used local payment, your withdrawal goes back to online payment. You cannot withdraw to a different payment method than the one you deposited with.

To withdraw, log into your account, navigate to the Withdrawal section, select your payment method, and enter your amount. Your account balance must be at least equal to your withdrawal amount. Once you confirm, our system verifies your account status and processes the request.

Withdrawal walkthrough — 3 min

Step-by-step guide to requesting a withdrawal from your dinar account and tracking its status.

Withdrawal processing times vary by payment method:

• E-wallets (e-wallet, mobile banking, local payment, online payment, e-wallet): Typically settle within 1-2 hours during business hours. Outside business hours, they may settle the next morning.
• mobile banking: Typically settles within 1-2 hours during business hours.
• Bank transfer: Typically settles within one business day. Some banks process faster; check with your bank directly.

We do not charge withdrawal fees on dinar. However, your bank or e-wallet provider may apply their own fees. Check with them directly if you're unsure.

Account security and password management

Your dinar account security is your responsibility and ours. We encrypt your password and store it securely so we cannot see it. If you forget your password, you can reset it via email — we send you a link, you click it, and you set a new password.

We recommend:

• Using a unique password for dinar (not the same as your email, bank, or other accounts)
• Changing your password every three months
• Never sharing your password with anyone, including dinar staff
• Logging out after each session, especially on shared devices
• Enabling two-factor authentication (2FA) if available in your account settings

If you suspect someone has accessed your account without permission, change your password immediately and contact our support team. We can review your account activity and help you secure it.

Sportsbook navigation and market types

Our dinar sportsbook covers football (Liga 1, Piala Indonesia, Piala AFF, Champions League), motorsport (MotoGP), badminton (BWF), and esports (Mobile Legends, Free Fire, PUBG Mobile). Each sport displays upcoming fixtures, live matches, and settled results.

Market types vary by sport. For football, common markets include match winner, over/under goals, and both-teams-to-score. For MotoGP, markets include race winner and podium finisher. For badminton, markets include match winner and set winner. Our Help Center includes detailed guides for each sport and market type.

Game rules and settlement

Our Help Center includes detailed rules for every game on dinar — football markets, table games (blackjack, roulette, baccarat, Dragon Tiger), and slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). Each game has its own settlement rules, so understanding them before you engage helps you avoid disputes.

For example, in football, if a match is abandoned before subject to verification, most markets are void and stakes are returned. In table games, settlement is immediate — the dealer confirms the outcome and your balance updates. In slots, each spin is independent and the result is determined by our random-number generator.

Contact and escalation

If you can't find an answer in our Help Center, our support team is available via chat and email. We respond in English and Indonesian during business hours (Monday–Friday, 09:00–18:00 Jakarta time). For urgent issues outside business hours, you can leave a message and we'll respond the next business day.

Common reasons to contact support include account verification delays, payment method issues, market settlement disputes, and technical problems. When you contact us, have your account email and transaction ID ready so we can help you faster.

Jurisdiction and service availability

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you are unsure whether dinar is available in your location, contact our support team before creating an account.

The dinar Help Center is your first resource for account, payment, and game questions. Use the search function to find guides quickly, or browse by category. If you need human support, our team is ready to help in English and Indonesian.